Account Management

We know one size doesn’t fit all

That’s why our support is driven by the need to provide solutions that are faster, easy to navigate and help drive meaningful customer relationships

eCommerce is more and more competitive

We understand you need a seasoned partner by your side to help you stand out in this crowded market.

When you choose a Dimensions fulfilment service, you automatically receive a dedicated account manager.  They make it their mission to understand your business and prioritise your goals throughout your fulfilment.

A Dimensions Account Manager

✔   Sets up your account

✔   Manages the transition from your existing set-up to the Dimensions service

✔   First point of contact for all your queries

✔   Oversees quality control

✔   Manages your returns

✔   Ensures specific picking, packing and/or inspection requests are executed

✔   Liaises with your suppliers

✔   Liaises with operations and couriers

✔   End-to-end, fully managed fulfilment

Improve customer experience

Every customer is assigned a dedicated account manager who offers daily support and guidance.

With decades of industry experience, our account managers get to know your brand and your products and make sure we provide you with a fulfilment service that meets your specific needs.

Your account manager also handles the implementation of your new account, ensures a seamless transition and the best level of service. They are responsible for liaising with the warehouse’s production and operation departments, carriers and suppliers to ensure your stock and orders are managed effectively.

Learn more about the order fulfilment process

Goods in

You send us your stock, our experienced team inspect it and find a home for it in our warehouse.  After your stock is processed and stored, it’s ready for your first orders.

Warehousing and Storage

Your items are safely stored in our brick warehouses.  Our could-based systems allow you real-time control and visibility of your stock levels and location.

Pick and Pack

We automatically retrieve your orders from your store.  We pick and pack them accurately and carefully.  You and your customers receive updates in real time. 


Packed orders are automatically allocated to the most cost and time effective courier service.  99.8% of orders are successfully delivered on time.

Ready to use our Account Managers?

Request a Call Back