Dimensions Mail has been storing and running pick and pack operations for companies since 2003.
As an eCommerce business outsourcing your storage, pick and pack is a key and strategic decision. You as a online business have done all the hard work and invested your resources to get the order for the product you have in stock last thing you want is the final stage of order not being delivered on time or not delivered right.
We appreciate the importance of this relationship and the significance of eCommerce fulfilment company’s role in the entire customer journey.
Integration
We work with different website platforms like Magento, Amazon and eSeller Pro. We are flexible in either receiving the downloaded orders from you or going into the back end processing orders ourselves. This also includes updating the status and entering delivery details like tracking numbers etc. We will work with you at the set up stage to ensure there is a smooth transition either between your own fulfilment operations and us or between us and your existing fulfilment house.
Facility
From our two facilities for storage and eCommerce fulfilment (Edinburgh and East Kilbride) we work with eCommerce businesses of all sizes. Between our two sites we have over 37000 sq ft storage and fulfilment space.
Expertise
With almost 15 years of eCommerce fulfilment experience you can be sure we have the knowledge and experience required to fulfil your requirements effectively. With the benefit of this vast knowledge of the distribution industry we are able to help provide solutions to any items you require fulfilled.
Quality Control
Quality of our eCommerce fulfilment comes from systems and people. Neither can work without another. Our human expertise is next to none and we have also developed excellent supporting systems to ensure quality runs through every aspect of eCommerce fulfilment. Right from inventory management to managing returns and every stage in between we have documented quality systems which are followed checked and constantly improved. Our pick accuracy is 99.99% and our new scanning procedure ensures efficient accurate picking and booking in of stock.
Delivery Services
We are able to offer a wide range of UK and international postal and courier services to consumers or business addresses and are able to offer a range of packet and parcel services including signed-for and tracked options. Offering your ecommerce customers a range of services is vital, and choosing our ecommerce fulfilment solution can help you keep your options wide and costs low.
Reporting
You are in control with our online cloud based secure warehouse system. Our 24/7 inventory visibility gives you the ability to manage orders and inventory from anywhere in the world.We keep you in the picture, with all you need to know about stock movements, transactions, goods received, returns, re-ordering and tracking numbers. Your customers can track their orders online, and stock information can be kept up-to-date. These are indeed small things which can go a long way in a positive customer experience.
Packaging
For over 15 years we have been sourcing and buying packaging material for our customers. Our bulk buying capability helps us source packaging material at a very competitive price. You will benefit from these prices and relations if you require us to supply the packaging material. Our experience in packing items has also given us knowledge to be able offer advice on various packaging concepts.
Give us an opportunity to prove ourselves to you before you make the big decision. We are willing to accept the challenge. Try us with a few lines for a month to see our results and we will do this without any set up costs.